Refund policy
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by your receipt or proof of purchase.
To request a return, please contact us at sumi@camelliasnoveltea.com. Do not send items back without contacting us first. If your return is approved, we'll provide instructions for returning your item.
Return Address
Camellia's NovelTEA
5545 Murray Ave, Ste 207
Memphis, TN 38119
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your order is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at sumi@camelliasnoveltea.com. We'll work with you to resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Opened or used tea, matcha, or other consumable products
- Custom or personalized items
- Sale items
- Gift cards
Sale items may only be returned if they arrive damaged, defective, or incorrect.
To be eligible for a refund, all items—including tea, matcha, and other consumable products—must be returned to Camellia's NovelTEA. Returned items must be accompanied by proof of purchase.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Refunds will be processed only after the returned item has been received and inspected. We reserve the right to deny refunds for items that do not meet our return eligibility requirements.
If you have any questions about whether your item is eligible for a return, please contact us before sending it back.
Refunds
Once we receive and inspect your returned item, we'll notify you if your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.